IT Consulting Services

With a dedicated team of qualified IT engineers,  we are able to offer you a range of IT services and support with the flexibility to select certain components or outsource the whole of your IT infrastructure.  We offer both Remote IT Helpdesk Support and Onsite Support Services to Project Management to cater for all your computer network needs. 

 

Give us a call for a free IT Network Audit. With this audit of your network, our IT consultant can help select the right IT support options to help managed your IT costs, reduce risk and improve operational efficiencies.  Our services range from an ad-hoc support plan to our customised proactive support plans to suit your budget. 

Ad-hoc Support



Our Ad-hoc Support cater for clients that only require the occasional helping hand in administrating and maintaining their computer, laptop and server.  A pay-as-use billing method will be well suited for clients with a budget.

 

Ad-hoc Support include:

  • In-house Service, where you bring in your computer and laptop to be look at by fully qualified technician. 

  • Support via telephone, email and remote helpdesk access for desktop to server/LAN/WAN support.

  • Onsite Service for desktop to server/LAN/WAN support.  By booking with one of our fully qualified and experienced network engineer who will come out to see you. 

  • After hours and weekend service with a minimum service charge and loading. Support can be remote or an onsite visit. You will be require to pre-book this service. 

  • Emergency Service is when on-site service is required with less than two hours notice.

 

Contact us today to request a quote and see how Infocom can help you with your IT needs.

 

Managed Services 

 

Infocom IT Managed Services provides SMB with network monitoring, support and planning of your IT Systems for a Fixed Monthly Cost.  Our proactive 24/7 network monitoring and management tools offer IT support to keep your system running smoothly. 

 

The Core Components that comprise our Proactive Managed Services package include:

  • Unlimited Remote Helpdesk during Business Hours,

  • 24x7x365 Network and Critical Device Monitoring,

  • Scheduled on-site visits,

  • Preventative maintenance, and

  • Vendor Management

 

Benefits you will receive as a result of our Proactive Managed Services package include:

  • Much Faster Response Time To Trouble Tickets

  • Predictive, Proactive IT Support

  • Increased Operational Efficiency

  • Reduce and Control your Operating Costs

  • Cost-Effectively Gain Access to Enterprise-Level Support Staff

  • Experience Minimized Downtime

  • Regain the Ability to Focus on running your Business, not your Vendors

  • Receive Peace of Mind Knowing that your Network is being Monitored 24 Hours a Day, Seven Days a Week

 

Price is customised according to your site size, numbers of computers, laptop and needs.

Contact us for a custom quote, we can tailor a Managed Services Package to suit your business needs. 

 

 

Project Management



Whether it is for an expansion of your existing network, implement a new one or in need of an IT advisor to guide your company through critical IT planning and decisions. We have a team of knowledgeable staff on hand to assist you.

 

Some of the IT Projects work that we take on for servers, systems and services include:

  • Server Virtualisation & Consolidation,

  • Firewalls & Network Security,

  • VPNs & Wide Area Networking (WAN),

  • Wireless Networking and Wireless Security,

  • Data Backup & Recovery

  • Office relocation

  • IT infrastructure rollouts & transitions 

 

Contact us today to request a quote and see how Infocom can help you with your specific IT project needs.